1. How to contact FrontGate?

2.FrontGate’s address?

3. What are FrontGate’s hours?

4. How quickly can my TV Service get connected?

5. What is the scheduling window on the day of installation?

6. What if I forget my installation date?

7. When I miss the technician what should I do?

8. What channels/services are available and what do they cost?

9. How do I get to the program guide?

10. Do I need a set top box to get TV Service?

11. How do I order Pay Per View?

12. What should I do if I experience technical problems with my TV Service?

13. What is a Set Top Box (STB)?

14. What is my channel line-up?

15. How do I request a channel not currently carried on my channel line-up?

16. How does FrontGate choose the programming we broadcast?

17. How do I block channels I do not wish to receive?

18. How do I find out which channels are included in the package and/or enhanced package I want to purchase?

1. How do I contact FrontGate?
Email us at info@frontgatenetworks.net
Call us Toll Free @ 877-693-9009

2. FrontGate’s address?
FrontGate Networks
301 East Pine Street
Orlando, FL 32801

3. What are FrontGate’s hours of operation?
Monday – Friday 8:30AM - 5:30PM
Call Center Hours
7 Days a Week - 24 Hours a Day

4. How quickly can my TV service get connected?
Usually within a few days.

5. What is the installation window on the day of installation?
Your time is valuable! That's why we set up appointment windows. We schedule in half-day increments, morning or afternoon.

6. What if I forget the date of my installation?
Feel free to contact our office anytime you have a question.

7. When I miss the technician what should I do?
You know you missed the installer if you find a notice on your front door saying "Sorry we missed you". Please call our office and we will reschedule your appointment for a more convenient time.

8. What channels/services are available and what do they cost?
This information is available at our secure website with all of your specific property information. Please visit there to the online channel lineup and rate card for more details.

9. How do I get to the program guide?
We have several!

* Press the menu button on your remote control and click on the menu at the top and choose the 24- hour Electronic Program Guide icon. The Electronic Program Guide; a continuously scrolling list of what is on each of our channels. Please visit www.myfrontgate.net . Use this web site to hyperlink to the TV Guide Listings, and search the channel listings right to the minute.

*See TV Listings in Sunday Sun Sentinel AE & TV Supplement

*For Pay Per View tune to your Channel guide to view the PPV channel options for daily movie listings.

10. Do I need a Set Top Box to receive TV service?
If your TV or VCR is not cable ready or capable of receiving all of our basic channels at this time, you'll need a set top box to expand the channel capacity of your TV.

In some properties, we offer a mini channel lineup to support extra TVs in children’s and guest rooms that may not require the full service package.

11. How do I order Pay Per View?
Please visit our Website or tune to the TV Guide Channel.

12. What should I do if I experience technical problems with my TV service?
Please call our Toll Free Customer Service, go online and request service through our fully automated customer support online or speak to a CSS at the property.

13. What is a Set Top Box (STB)?
A Set Bop Box is a piece of equipment that receives digital programming from FrontGate’s Video programming and converts it into a format that can be connected to and viewed on a TV set.

14. What is my channel line-up?
Please check your channel line-up by going to your online portal at www.myfrontgate.net. Once you have logged in, proceed to property channel line-up link located on the main menu.

15. How do I request a channel not currently carried on my channel line-up?
Channel requests help us make decisions when we add or change a channel line-up. Please call customer service to submit your channel request or speak to your property association.

16. How does FrontGate choose the programming we broadcast?
There are many different factors that contribute to the selection of programming for FrontGate. In general, some of the deciding factors are cost, subscriber demand, ratings, availability of open channels on our network, and whether or not there are similar channels on our line-up.

17. How do I block channels I do not wish to receive?
Customers can block channels from their programming line-up by using the Parental Control feature available within the menu located at the top of the onscreen programming guide. View Parental Controls for instructions.

18. How do I find out which channels are included in the package and/or enhanced package I want to purchase?
The channel line-up contains a list of channels that are offered on the FrontGate network by region. View your channel line-up.